Refund, Return & Exchange Policy
Jhumki & Beyond is committed to providing you with beautiful, quality jewellery and a smooth shopping experience. Please read the following policy carefully before placing your order.
1. Opening Video Is Mandatory
For all orders, customers are required to record a continuous, unedited opening/unboxing video from the moment the package is received and before it is opened.
The video must clearly show:
- The unopened package and shipping label.
- The package being opened for the first time.
- All items received.
- The jewellery and its condition immediately after opening.
- Any visible damage, missing item or incorrect product.
Claims for damaged, missing or incorrect products will not be considered without a clear, continuous opening video.
The opening video must not be edited, paused or cut.
2. Returns & Exchanges
We accept returns/exchanges only in the following circumstances:
- Wrong product received.
- Damaged product received.
- Missing product from the order.
- Manufacturing defect that is present when the product is received.
Any issue must be reported to Jhumki & Beyond within 24 hours of delivery, along with the mandatory opening video and clear photographs/videos of the issue.
After verification, we will provide instructions regarding return or replacement.
3. Non-Returnable Items
For hygiene and safety reasons, the following are not eligible for return or exchange unless the wrong or damaged product was delivered:
- Earrings, including jhumkas, studs, hoops and chandbalis.
- Worn or used jewellery.
- Products showing signs of wear, scratches, stains or damage caused after delivery.
- Products altered, resized or repaired by the customer.
- Products without original packaging.
- Sale/discounted items, unless the item received is damaged, defective or incorrect.
4. Change of Mind
We currently do not accept returns or exchanges simply because the customer has changed their mind, selected the wrong design/colour/size, or no longer wants the product.
Please check the product details, photographs, measurements and specifications carefully before placing your order.
If you need assistance selecting a product, please contact us on WhatsApp before placing your order.
5. Product Damage
If your jewellery arrives damaged:
- Do not wear or alter the product.
- Record the complete opening video.
- Take clear photographs of the damaged product and packaging.
- Contact us within 24 hours of delivery.
- Share your order number and the required photos/videos.
After reviewing the claim, Jhumki & Beyond may offer a replacement or another appropriate resolution.
6. Wrong or Missing Product
If you receive a product different from what you ordered or an item is missing:
Please contact us within 24 hours of delivery with:
- Order number.
- Complete opening video.
- Photographs of the product received.
- Photographs of the package and shipping label.
Once verified, we will arrange an appropriate replacement or resolution.
7. Return Shipping
If the return is approved because of an error on our part, such as a wrong or damaged product, Jhumki & Beyond will provide instructions regarding the return shipping.
For any other reason, where a return is not covered under this policy, the customer will be responsible for the applicable shipping costs.
8. Refunds
Where a refund is approved, it will be processed after the returned product has been received and inspected.
Refunds will generally be made to the original payment method, subject to the payment gateway/banking processing timelines.
Shipping charges, where applicable, may not be refundable unless the issue was caused by an error on our part.
9. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been dispatched, cancellation may not be possible.
If an order has already been shipped, the customer may need to receive the parcel and follow the applicable return policy, if eligible.
10. Unboxing & Evidence Requirement
The opening video is an essential part of our quality-control and dispute-resolution process.
Customers are strongly advised to retain the complete opening video until they are satisfied that all products have been received in good condition.
Jhumki & Beyond reserves the right to reject claims where sufficient evidence is not provided.
11. Jewellery Care
To maintain the appearance and finish of your jewellery, we recommend:
- Avoiding direct contact with perfumes and sprays.
- Keeping jewellery away from water and excessive moisture unless specifically described as waterproof.
- Removing jewellery before bathing, swimming or exercising.
- Storing pieces separately in a dry place.
- Avoiding contact with chemicals and household cleaning products.
Normal changes caused by wear, exposure to chemicals, moisture or improper care are not considered manufacturing defects.
12. Contact Us
For return, exchange or refund queries, please contact Jhumki & Beyond through our official WhatsApp or Instagram page and mention your order number.
Instagram: @jhumki_and_beyond
Location: Mangalore, Karnataka, India
Important Note
By placing an order with Jhumki & Beyond, the customer acknowledges and agrees to the above Refund, Return & Exchange Policy, including the mandatory opening-video requirement.
Jhumki & Beyond reserves the right to review each claim individually and take the appropriate action based on the circumstances and evidence provided.
